Service quality and customer satisfaction are two of our cardinal principles. For this reason, we are at the complete disposal of our customers in the event of damage or defects in the product as well as in the event that the item and/or the work performed are different from the ones ordered.

Whether it was due to us or the transport, does not matter: in both cases we take care of the defect that arose.

In fact, we guarantee for obvious defects in the functioning of the product, in case of damage and in case of delivery of wrong product for which our company offers a 5-years guarantee from the day of the item receipt, within which it is possible to claim the defect: in particular, the customer must notify it by sending an email to info@rossiniinteriors.com with more photos attached to verify the defect.

Moreover, in the cases above mentioned, we replace the product and the work with the same one originally ordered in a period of maximum 30 working days.